Refund & Cancellation Policy

1. INTRODUCTION

This Policy details our operational rules, fees, cancellations, payments, and wallet system usage. By continuing to use our services, you accept all rules described herein.

2. SCRAP PICKUP SERVICES

ScrapDig provides scrap collection services directly to users from homes, apartments, offices, institutions, shops, and other approved locations. Users may schedule scrap pickup requests through the ScrapDig platform. ScrapDig reserves the right to accept, reject, reschedule, delay, or cancel any pickup request based on operational limitations, service availability, safety concerns, location restrictions, weather conditions, fraud detection, policy violations, or any unforeseen circumstances.

3. PICKUP SCHEDULING RULES

Users must provide:

• Accurate pickup address
• Correct contact information
• Proper scrap details
• Valid time slot selection

ScrapDig may contact users before pickup for confirmation purposes. Users are responsible for ensuring availability at the pickup location, proper response to calls/messages, accessibility to the pickup point, and availability of the listed scrap materials.

Failure to comply may result in cancellation charges, penalties, temporary restrictions, or permanent suspension.

4. PICKUP CANCELLATION POLICY

5. REPEATED CANCELLATION & MISUSE POLICY

To maintain operational efficiency and prevent misuse of services, if a user repeatedly places fake orders, cancels multiple orders, misuses pickup slots, intentionally delays executives, abuses platform services, manipulates pricing, or causes operational loss, ScrapDig may:

• Restrict account access for 24 hours
• Limit future order capabilities
• Block wallet access
• Disable COD services
• Permanently ban the account
• Take legal action if necessary

ScrapDig reserves sole discretion in determining misuse or fraudulent activity.

6. SCRAP VALUE & PAYMENT PROCESSING

The value of scrap materials shall be determined based on weight, material category, quality, current market conditions, operational costs, and ScrapDig pricing standards. Final valuation made by ScrapDig or its authorized personnel shall be considered final and binding.

Users acknowledge that scrap valuation may vary if the actual material differs from uploaded information, quality is degraded, materials are contaminated, mixed waste is provided, weight differs from estimates, or materials are non-recyclable.

ScrapDig reserves the right to modify scrap pricing at any time based on market fluctuations, operational costs, demand and supply conditions, material quality, regional pricing, or business requirements. Users acknowledge that displayed rates may change without prior notice.

7. WALLET SYSTEM

The ScrapDig wallet is a limited operational utility feature provided solely for platform transactions and eligible redemptions. The wallet does not constitute a banking service, financial institution, digital bank account, investment product, or regulated deposit service. Users acknowledge that wallet balances are maintained solely for operational convenience within the ScrapDig platform.

ScrapDig may provide a wallet system for scrap earnings, promotional rewards, cashback, referral incentives, adjustments, or other approved credits. Wallet balances are non-transferable, cannot be sold, cannot be exchanged outside ScrapDig, and do not constitute banking services.

ScrapDig reserves the right to modify wallet rules, reverse suspicious credits, freeze balances, restrict withdrawals, or suspend wallet access in case of violations.

8. WALLET REDEMPTION POLICY

Minimum eligible wallet redemption amount may be determined by ScrapDig from time to time. Currently, users may redeem wallet balances only after reaching the minimum eligible redemption threshold specified within the platform. ScrapDig reserves the right to modify redemption limits, eligibility criteria, processing timelines, and verification requirements at its sole discretion.

Users may redeem eligible wallet balances to their bank account by providing: Account Holder Name, Bank Account Number, IFSC Code, and any additional verification requested by ScrapDig.

9. FAILED OR REJECTED REDEMPTIONS

ScrapDig reserves the right to reject or hold redemption requests if bank details are incorrect, fraudulent activity is suspected, KYC verification is pending, policy violations are detected, duplicate requests are identified, or technical verification fails. In such cases, ScrapDig may request additional verification before processing.

10. STORE ORDERS

ScrapDig may provide products or merchandise through its in-app store. Products may be purchased through wallet balance, Cash on Delivery (COD), combined wallet + COD payments, or other approved payment methods. If the wallet balance is insufficient, the available wallet amount will be deducted first and the remaining balance must be paid by the user.

Estimated delivery timelines shown within the platform are approximate and may vary due to operational conditions, weather, traffic, inventory availability, delivery partner availability, technical issues, or unforeseen circumstances. ScrapDig does not guarantee exact delivery timings unless explicitly stated.

11. CASH ON DELIVERY (COD)

Cash on Delivery services are available for eligible products and service areas. Users must ensure availability during delivery, proper payment, and cooperation with delivery personnel.

If users repeatedly reject COD orders or misuse delivery services, ScrapDig reserves the right to restrict COD access, suspend ordering privileges, or permanently disable the account.

12. NO RETURN POLICY

All store purchases made through ScrapDig are final. ScrapDig does not provide product returns, exchanges, replacements, or return pickups. Users are advised to verify products carefully before placing orders.

13. NO REFUND POLICY

Except where required by applicable law, ScrapDig does not provide refunds for store purchases, wallet usage, COD orders, scrap valuation disputes, service delays, user errors, cancellation penalties, or redeemed wallet transfers. Once transactions are completed, they shall be considered final and non-refundable.

14. DAMAGED OR WRONG PRODUCT CLAIMS

If a user receives a severely damaged product, completely incorrect product, or unusable item, the user must report the issue within 24 hours of delivery with order details, images/videos, proof of issue, and any requested evidence.

ScrapDig reserves sole discretion to investigate and determine resolution eligibility. Submission of a complaint does not guarantee replacement, refund, or compensation.

15. FRAUD PREVENTION & PLATFORM SECURITY

ScrapDig actively monitors fake accounts, fraudulent transactions, manipulated orders, multiple account misuse, promotional abuse, false complaints, threatening behaviour, and suspicious activity.

ScrapDig reserves the right to suspend accounts immediately, freeze wallet balances, block transactions, cancel orders, share information with authorities if legally required, or initiate legal proceedings.

16. SERVICE LIMITATIONS

ScrapDig does not guarantee continuous platform availability, exact pickup timings, exact delivery timings, continuous wallet access, uninterrupted app performance, or availability of all services in all regions. Services may be modified, paused, delayed, or discontinued without prior notice.

17. USER RESPONSIBILITIES

Users shall remain solely responsible for ensuring that submitted materials comply with ScrapDig platform policies and applicable laws. If prohibited, hazardous, illegal, toxic, biomedical, explosive, radioactive, or unsafe materials are submitted, ScrapDig reserves the right to reject the pickup, suspend the account, report the matter to authorities where legally required, recover operational damages, or initiate appropriate legal action.

ScrapDig shall not be liable for losses, injuries, environmental impact, penalties, or damages arising from prohibited materials submitted by users.

Users agree: not to misuse the platform, not to provide false information, not to engage in abusive behaviour, not to interfere with operations, and not to violate applicable laws. Users remain fully responsible for activities conducted through their account.

18. ACCOUNT RESTRICTION & TERMINATION

ScrapDig may suspend or terminate user accounts without prior notice if users violate platform policies, abuse services, cause operational losses, engage in fraud, repeatedly cancel orders, or create safety risks.

Termination may include a permanent account ban, wallet freezing, order restrictions, device restrictions, and denial of future access.

19. LIMITATION OF LIABILITY

ScrapDig shall not be held liable for delays, interruptions, failures, or inability to perform services resulting from events beyond reasonable control, including but not limited to indirect losses, missed profits, delayed transactions, service interruptions, user negligence, banking failures, third-party technical issues, natural disasters, floods, fires, government restrictions, strikes, internet failures, power outages, pandemic situations, transportation disruptions, civil disturbances, or force majeure events. Users use the platform at their own discretion and responsibility.

20. MODIFICATIONS TO THIS POLICY

ScrapDig reserves the right to update, modify, replace, or revise this Policy at any time without prior notice. Continued use of ScrapDig services after modifications constitutes acceptance of the revised Policy.

21. CONTACT & SUPPORT

For complaints, support requests, redemption issues, disputes, or policy-related concerns, users may contact ScrapDig through official support channels provided within the application or website.

Users are advised not to share sensitive banking or personal information through unofficial channels.